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Skills and competencies taught include monitoring voice tone, pitch, and accent, and how body language has an impact on communication even when not seen.

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Customer relationship management (CRM) solutions have been around for a long time now. Looking again at Salesforce as our example, your sales reps should be focused on how they manage their Opportunities. By doing so, they will become more efficient, have better insight into their book of business and allow access to that all important business data that would otherwise be lost. At the same time, daily COVID-10 cases have tumbled to 68,000 from 250,000 in January, based on a seven-day moving average, according to High-Frequency Economics. And hospitalizations are declining in every state, Oxford says. That’s emboldening more Americans to visit restaurants and stores and prompting some cities and states to ease restrictions, Daco says. On Friday, New York City is … Read the rest